30 Day Money Back Guarantee

LifeWave the manufacturer of IceWave Pain Relief Patches offers the following guarantee when the product is purchased from its website:

1) Purchaser must notify customer service of dissatisfaction within 30 days of purchase date to obtain return instructions and Return Merchandise Authorization Number (RMA).

2) Once unused portion of product is received, LifeWave will refund the selling price of the product and applicable sales tax only. LifeWave will not refund the shipping costs or cover the cost incurred to return the product to LifeWave. Since orders are processed in US Dollars, refunds will be issued in US dollars as well. *Note: If there is no product left to return, LifeWave will consider the product consumed and will not issue a refund.

3) All returns of multiple packages of the same product must be unopened and in resalable condition, except for the one package from which the product was used. This open package must also be returned.

4) All returns must be made within 30 days of purchase.

5) Customer Service must issue a Return Merchandise Authorization (RMA) number prior to any return.

6) All refunds will be issued to the credit card which was used at time of purchase. If this card is no longer active, the customer must contact Customer Service to make other arrangements. Check or cash payments will be refunded via check, which will be mailed to the customer.